FAQs & Testimonials

TESTIMONIALS

What Our Clients Are Saying

Browse through testimonials from a few of our many satisfied clients over the years.

    
 
 
       I was referred to Heather from a jeweler in town. She was able to see me quickly and appraised an old family ring (now, engagement ring) while I was in the room with her. I am a genuinely curious person and asked a lot of questions about her methodology, what she was finding, and the ring in general... She was SO nice, and excited to explain and educate me on what she was doing.

I have a few other family pieces and plan to see her again for those! If you need something appraised in Kelowna, I highly recommend reaching out to Heather!
  
 
    
   Liz Waterfield 
 2021-09-19
 
 
 
      Heather is wonderful to talk to, and absolutely has every earmark of a professional!!!! Her appraisals are like no other.
  
 
    
   Joseph Campbell 
 2021-08-11
 
 
 
      She is Extremely knowledgeable and friendly and made the appraisal process a breeze. She actually takes the time to go over with you in detail the information about the jewelery you have brought in and whether it requires appraisal.  I can't say enough good things about my experience.
  
 
    
   P man 
 2021-07-22
 
 
 
      What a wonderful experience!
As most people, I cherish my jewelry and gems and at Stellar Gem Services my items were treated with kid gloves and I was able to be present for the entire examination and evaluation of my items.  I felt they were in safe hands!
Heather is a very kind, caring professional and I will recommend her services to everyone I know in the area!
Thank you
  
 
    
   Esther Pila 
 2021-07-13
 
 
 
      This review was written by Barb Johnson:
Stellar Gems, with owner/Gemologist Heather Davis, is the place to go for high-quality, accurate appraisals! Heather is happy to let you watch her go through the process and then emails the completed appraisals to you very quickly! I have had a lot of appraisals done by other Gemologists over the years, but Heather is absolutely THE BEST! She is very friendly, highly qualified and I would recommend her above anyone else, if you have appraisals to be done.
  
 
    
   Kerry Beauchamp 
 2021-06-26
 
 
 
      Great service and a thorough analysis to complete the appraisal. Highly recommended!
  
 
    
   Tyler Bollhorn 
 2021-06-10
 
 
 
      Heather was amazing to deal with. She included me in the appraisal of my engagement ring, showing me details on my ring and educating me along the way. It was a fun and informative experience. Thank you Heather!
  
 
    
   Kristina Connor 
 2021-03-27
 
 
 
      Very helpful and quick, and you're able to be in the room and watch the process as well. In addition I recieved the appraisal via email quite quickly.
  
 
    
   Paige Castle 
 2021-03-18
 
 
 
      Heather was amazing to work with. Not only did she accommodate us earlier than expected, she explained each step as she was doing it. As a bit of a nerd, I found the whole experience to be both educational and fun.
On top of all that, she was quite knowledgeable!
I am having my wedding band made in a lesser known Japanese style, and she was of the first people we have talked to who was familiar with it.
We will definitely be bringing our future pieces to her.
  
 
    
   Tyrel Craig 
 2021-03-07
 
 
 
      Working with Heather at Stellar Gem Services was an absolute pleasure. Her efficient, organized, knowledgeable and above all pleasant enthusiasm for her work is contagious. I would highly recommend her business to anyone with needs in the gemstone industry.
  
 
    
   Loraine White 
 2021-03-06

The Store Gave Me An "Appraisal" When I Purchased The Jewellery

A "Lab Report" may, in some instances, be presented by the store stating the quality of the metals and grades of the gems, however, this is not an appraisal. If the document states a replacement value, then it is considered an appraisal. In a perfect world—an acceptable practice for a retailer would be to show an appraisal from an independent and unbiased appraiser to the customer, and ONLY after the sale has been completed. An appraisal signed by a store owner or employee is simply a statement of value at that store. As a ‘seller’s tool’, it could indicate an unrealistic, inflated value that benefits the retailer if an insurance claim is made (and the store replaces the jewellery).

The appraisal should always include the customer’s name on the final document and should be a reflection of an independent appraiser’s genuine assessment of the actual selling price of a specific item of jewellery.

The Store Gave Me An "Appraisal" When I Purchased The Jewellery

How Should A Consumer Choose Their Jewellery Appraiser?

Appraisals need to be undertaken to the highest standards available. The highest level represented by the Canadian Jewellers Association is "Certified Appraisal Professional(CAP)". CJA is the national jewellery trade association that builds trust, awareness, understanding and desirability for Canadian jewellery products within Canada. CJA has been the voice of the Canadian jewellery industry since 1918 and a full list of current CAP-CJA members can be obtained by visiting the CJA website. (Stellar Gem Services is also GIA Accredited.)

What Is A Certified Appraisal Professional?

CJA has established a set of requirements and a series of practical and theoretical examinations that test the appraising skills of jewellers and gemmologists. CAPs must have formal gemmological qualifications and experience within the industry. Upon successful completion of all criteria, these jewellers and gemmologists are considered qualified and are empowered to emboss their appraisals with the current year's seal, signifying their CJA - Certified Appraisal Professional (CAP) designation.

Have Your Jewellery Appraised In Person by Our Master Valuer Gemmologist

Have all your precious personal, family, heirloom, estate, and investment jewellery, gemstones and watches professionally and securely appraised here in the Okanagan Valley.

CALL 250-864-7619

Why Should Someone Have Their Jewellery Appraised?

Although your appraisal appointment is the ideal time to have your jewellery inspected for wear and tear, the most common reason for obtaining an appraisal is for insurance valuation purposes (i.e. Insuring against loss, theft, and damage) An appraisal may be necessary after-the-fact to settle a claim. Another common reason is to determine jewellery value in settling an estate.

How Much Should An Appraisal Cost?

Appraisal fees vary according to the service being rendered, level of detail, and the intended use of the appraisal. A qualified jewellery appraiser will provide you with an estimate of the fees, based on your needs and the intended purpose of your appraisal, prior to commencing the appraisal.

Do I Have To Make An Appointment?

It is always advisable to book an appointment for appraisal or gemmology work. Interruptions are kept to a minimum.

Do You Buy Or Sell Jewellery?

We do not. It is a conflict of interest for us as an appraisal business to do so.

I’ve Bought A Ring From An Online Vendor. Did I Get Ripped Off?

For a small fee, we can take a look at what you purchased and compare the fine print in the listing to what we see under the microscope. Hopefully everything matches! If you need an appraisal, that can certainly be done as well.

I’d Like To Buy A Ring That I Saw On Facebook Marketplace But I Need Someone To Check It Out For Me First

That’s something we do all the time and charge a small fee for this service. Here’s what we would suggest: if you as the buyer are paying for our services, ask the seller to come downtown to our gem lab. We’ll assess the piece and ascertain if it matches the description in the ad; once the seller leaves, we will contact you for payment of services (if you haven’t done so already) and let you know what we’ve discovered during our examination. You can then decide if you want to buy the ring or not. Please be advised that we don’t confirm the legitimacy of any negotiated price, unless you want us to formally appraise the item.

Why Aren’t There More People Appraising Jewellery?

An appraiser should be a gemmologist, which is a person trained in diamond grading, and the analysis/identification of gemstones. Becoming a gemologist is an arduous and expensive process, requiring hundreds of hours—if not years of theoretical study and practical experience. A gemmologist must purchase or have ready access to a microscope, refractometer and other specialized tools. Yes, it is true that costs can be prohibitive to many people.

Appraising is a specialty, regardless of the discipline. As time progresses, an appraiser will have undertaken additional (and ongoing) training in valuation theory, to learn how to analyze the primary and secondary markets in which—in our case—jewellery, watches and gemstones are bought and sold. Ideally, a competent appraiser should have had retail experience in some capacity in the jewellery industry; goldsmithing experience is also useful in grading craftsmanship and knowing how an item is constructed. Above all, one must be constantly learning—whether it concerns developments in the industry or finding new tips and tricks in producing appraisals. There is always lots to learn. It is also important to network with peers, and there is no better way than to belong to one or more valuation organizations, such as the National Association of Jewelry Appraisers, the International Society of Jewelry Appraisers, and the American Society of Appraisers. As appraisers, we try to know everything (!) but in realizing our own limitations, it is handy to know someone who can help, if and when the need arises.

Proper training and earning credentials take time and money. Equipment is very expensive, and the requirement to craft and publish a thorough and accurate appraisal each and every time is a challenge. Unfortunately, there have been many poorly-written documents, replete with spelling errors, misidentifications and inflated values issued by unqualified people through the years. The requirement for professionally trained appraisers is ongoing and the truly, independent specialists will always be in demand.

I’ve Noticed That You Spell ‘Gemmology’ and ‘Jewellery’ In Different Ways

In Canada, the UK, Europe, New Zealand, and in parts of Asia the proper spellings are ‘gemmology’ and ‘jewellery’, whereas in the US, it is ‘gemology’ and ‘jewelry’. However, because we are in such close proximity to our American neighbours (neighbors), both sets of terms are commonly used here. The rest of the world may do so as well.